Returns and refunds

If you buy online as a consumer, you generally have 14 days after delivery to change your mind, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Tell us within that period. You then have a further 14 days to send the goods back. You pay the return postage unless the item is faulty or not as described, or we agree otherwise.

The right to change your mind does not cover everything. It usually does not cover sealed audio, video or software that you have unsealed, or goods made to your specification. Pre-owned items can be returned if they are in the same condition we sent them, with the packaging we used where that matters to the value.

If something is faulty, damaged in transit, or not what we described, the Consumer Rights Act 2015 applies. You can reject it within 30 days for a refund, and after that you may be entitled to a repair or replacement, then a refund. Contact us with the order number and photographs. Do not use a change-of-mind label for a fault — say that it is a fault.

Refunds go back to the original payment method through Shopify. We do not refund the outbound postage on a change-of-mind return unless the law requires it. We do refund outbound postage when we are at fault.

Cancellations before dispatch: write to us as soon as you can. If the parcel has not been handed to the carrier, we will cancel the Shopify order and refund. If it has, it becomes a return.