Questions
Before you write in.
Where does my payment go?
Card details, PayPal, Apple Pay and Google Pay are entered on Shopify Checkout, not on this website. We do not see or store your card number. Which methods appear depends on your device and the payment settings on the Shopify store.
Do you sell both new and pre-owned items?
Yes. Every product states New, Used or Refurbished, and used or refurbished pieces include a short grade. Read that grade with the description. Photographs show the actual piece or, for a mixed lot, a fair view of it.
How fast do you dispatch?
From the United Kingdom, usually within two working days after the order is accepted. You get a confirmation from Shopify. Tracking, when the courier provides it, is in that email thread — we do not run a second parcel database on this site.
Can I return something?
For most online purchases you have 14 days after delivery to change your mind, provided the item is unused and as described. Some goods are exempt, including sealed media you have opened. If something arrives faulty or not as described, say so and we will put it right under the Consumer Rights Act 2015.
Will you buy my items?
Send an enquiry from Sell to us, with photographs and the price you have in mind. We read every one. A reply is not guaranteed to be an offer, and sending an item in is not an acceptance of a price. We do not value collections automatically.
Do you have a shop I can visit?
No public counter. Rogues Wares sells online, and also on eBay under the name rogueswares. Please do not post parcels to a guessed address — wait until we agree a purchase.
Can I use a discount code?
If you have a code, add it in the basket. The figure you see there is an estimate. Shopify Checkout is where a code is accepted or refused, and where the amount you pay is confirmed.
How do I contact you about an order?
Use the contact form and include the order number from your Shopify email. That is the reference we can match. We reply by email.